This Privacy Policy explains how TWIW (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you interact with our website, online store, and services.
The data controller for the purposes of this Policy is:
IE Zhigaltcov Eduard Igorevich (ИП Жигальцов Эдуард Игоревич)
Brand name: TWIW
Email: support@twiw.store
Website: twiw.store / en.twiw.store
We are committed to protecting your privacy and ensuring full compliance with applicable data protection laws, including the GDPR (EU) and CCPA/CPRA (California, USA) where relevant.

We collect the following categories of personal data:

1.1 Information you provide

• First name and last name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party payment providers)
• Messages you send to customer support
• Data submitted via forms (newsletter, order forms, support forms)

1.2 Automatically collected data

• When you visit our website, we automatically collect:
• IP address
• Device information
• Browser type
• Cookies and tracking data
• Interaction with pages, buttons, and forms
• Referrals (how you reached our website)

1.3 Data from third-party services

• Payment platforms (Tinkoff, Stripe, or other processors)
• Analytics services (Google Analytics, Meta Pixel, Tilda Analytics)
• Advertising platforms (Google Ads, Meta Ads)

We use your data to:

• Process and deliver your orders
• Provide customer support
• Improve website performance and user experience
• Send transactional emails (order confirmation, updates, delivery info)
• Send marketing communications (only with your consent)
• Detect and prevent fraud
• Comply with legal obligations

We process personal data based on the following legal grounds:

• Performance of a contract (processing orders, delivery, customer service)
• Legitimate interest (analytics, fraud prevention, service improvement)
• Consent (newsletter subscription, cookies, marketing)
• Legal obligation (accounting, tax compliance)

If you are located in the EU/EEA, you have the right to:

• Access your personal data
• Request correction
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request data portability

You can exercise your rights by emailing: support@twiw.store

If you are a California resident, you have the right to:

• Know what personal data is collected
• Request deletion
• Request a copy of your data
• Opt out of the sale or sharing of personal information (we do not sell data)
• Non-discrimination for exercising your rights
• To submit a request, email: support@twiw.store

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze user activity
• Personalize content
• Improve advertising performance
• Remember preferences (language, region, currency)

You can manage cookies directly in your browser settings.

We may share your information with:

• Payment service providers (for secure transactions)
• Delivery companies (to ship orders)
• Email and SMS platforms (to send order updates)
• Analytics services (Google Analytics, Meta Pixel)
• IT service providers (hosting, security systems)
• We never sell your personal data.

Your personal data may be transferred and processed outside the EU, including in countries without equal data protection laws.

We ensure:

• Contractual safeguards
• Encryption
• Compliance with GDPR transfer rules

We retain personal data only as long as necessary to:

• Fulfill the purposes described above
• Meet legal and financial obligations

Order-related data may be stored up to 5 years, depending on tax and accounting requirements.

We use measures to protect your information:

• Data encryption
• Secure servers
• Restricted access
• Monitoring of suspicious activity

However, no method of transmission is 100% secure.

We send marketing emails only:

• With your explicit consent
• When you subscribe to updates
• When you accept cookies and marketing terms

You can unsubscribe anytime.

We may update this Privacy Policy from time to time.
The updated version will be published on this page with the “Last updated” date.

For privacy questions or data requests:
📧 support@twiw.store
Brand: TWIW
Legal entity: IE Zhigaltcov Eduard Igorevich