Orders are processed within 2 hours.
© 2025 TWIW
TWIW Delivery & Payment
We aim to make receiving your order simple and comfortable.
Below you’ll find all the essential information about delivery options, timelines, and the terms for receiving TWIW products.
Below you’ll find all the essential information about delivery options, timelines, and the terms for receiving TWIW products.
Delivery & Payment Terms
Delivery & Payment — TWIW
Here you’ll find key information about shipping, payment, and returns for TWIW orders.
We deliver orders across Russia and worldwide — including Europe, the USA, the UAE, and other regions.
All shipments are handled through our logistics partner CDEK.
Delivery times vary depending on your location.
Every order receives full tracking from the moment it is shipped.
Free delivery with in Russia for orders over 40,000 ₽.
International delivery fees are paid by the recipient upon arrival.
All shipments are handled through our logistics partner CDEK.
Delivery times vary depending on your location.
Every order receives full tracking from the moment it is shipped.
Free delivery with in Russia for orders over 40,000 ₽.
International delivery fees are paid by the recipient upon arrival.
For international orders, any customs duties or import taxes must be paid by the recipient in accordance with the regulations of the destination country.
Once your order is shipped, you will receive an international tracking number.
You can check the delivery status online on the CDEK, UPS, DHL website.
You can check the delivery status online on the CDEK, UPS, DHL website.
We accept payments through secure and encrypted payment services:
Payment on delivery is not available.
All transactions are protected and encrypted according to international security standards.
- Bank cards (Visa / MasterCard / MIR)
- SBP
- T-Pay
- SberPay
- International Visa and MasterCard
- Tinkoff
- CloudPayments
Payment on delivery is not available.
All transactions are protected and encrypted according to international security standards.
You may request a return within 14 days from the date you received your order.
Return conditions:
Refunds are issued to the same payment method; timing depends on your bank.
Return conditions:
- the item must be in perfect condition
- original tags and packaging must be preserved
- no signs of wear or use
Refunds are issued to the same payment method; timing depends on your bank.
Exchanges are not available.
You can return the item and place a new order.
You can return the item and place a new order.
Every order is packed manually according to the brand’s premium standards to ensure that items arrive in perfect condition.