Welcome to TWIW. These Terms & Conditions (“Terms”) govern your use of our website, online store, and services.
By placing an order on this website, you agree to these Terms in full.
The services are provided by:
IE Zhigaltcov Eduard Igorevich
Brand name: TWIW
Email: support@twiw.store
Website: twiw.store / en.twiw.store

1.1. These Terms constitute a legally binding agreement between you (“Customer”, “you”) and TWIW (“we”, “us”, “our”).
1.2. By accessing or using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.3. We reserve the right to update or modify these Terms at any time. The updated version will be published on this page.

2.1. All products presented on the website are described as accurately as possible.
2.2. Colors, textures, and details may vary slightly due to screen differences.
2.3. Availability of products is not guaranteed. If an item is out of stock, we will notify you and refund your payment if already processed.

3.1. Prices displayed on the website include all applicable taxes unless stated otherwise.
3.2. Payment is processed through secure third-party providers (such as Stripe, Tinkoff, etc.).
3.3. We do not store your payment information.
3.4. The final amount may vary depending on currency conversion or bank fees.

4.1. After placing an order, you will receive an email confirmation.
4.2. We reserve the right to refuse an order if:

• the product is unavailable
• the payment is not authorized
• the information provided is incomplete or incorrect

4.3. Orders are normally processed within 2 hours during business days.

5.1. Delivery terms depend on your region and selected method.
5.2. Estimated delivery times are shown at checkout and may vary due to logistics conditions.
5.3. Once the order is shipped, responsibility passes to the delivery carrier.
5.4. Customers are responsible for providing a correct and complete delivery address.

6.1. For international orders, additional customs duties or import taxes may apply.
6.2. These costs are not included in the product price and must be paid by the customer.
6.3. TWIW is not responsible for delays caused by customs procedures.

7.1. You may request a return within 14 days from the date of delivery.
7.2. Items must be:

• unworn
• unwashed
• in original condition
• with all tags attached

7.3. Some items (e.g. underwear, socks, fragrances) may be non-returnable for hygiene reasons.
7.4. Return shipping costs are the responsibility of the customer unless the item is defective.
7.5. Refunds are issued only after the returned item is inspected and approved.

8.1. If you receive a damaged or incorrect product, contact us within 48 hours at support@twiw.store.
8.2. You may be required to provide photos of the defect.
8.3. We will arrange a replacement or full refund.

9.1. All materials on the website — including images, text, design, logos, and content — belong to TWIW.
9.2. You may not copy, reproduce, publish, or distribute any materials without our written permission.
9.3. Unauthorized use of trademarks or content is strictly prohibited.

10.1. Personal data is processed in accordance with our Privacy Policy.
10.2. By placing an order, you consent to the processing of your personal information for order fulfillment, customer support, and marketing (with your permission).

11.1. TWIW is not liable for:

• delays caused by carriers
• losses resulting from incorrect delivery information provided by the customer
• customs delays
• technical issues beyond our control

11.2. Our liability is limited to the total amount of the order placed.

We are not responsible for failure to fulfill obligations due to events beyond our control, including natural disasters, war, strikes, or major technical failures.

13.1. These Terms are governed by applicable international e-commerce regulations.
13.2. In case of disputes, the parties agree to seek a fair solution through communication before initiating legal action.

For any questions related to orders, products, or policies, contact us:
Email: support@twiw.store
Brand: TWIW
Legal entity: IE Zhigaltcov Eduard Igorevich